The hospitality industry keeps changing and needs to care about customer satisfaction, operational efficiency, and revenue growth. The pandemic has accelerated technology trends with current POS providers adding new features, often with extra costs, where digital menus and contactless solutions are common. In this situation, Sticky stands out as the best innovative product—a low code platform that lets customers order in just 10 seconds using an NFC sticker. Sticky’s technology improves customer interaction and gives businesses the tools they need to adapt to a changing market.
The Challenge of Balancing Customers Focused Services
The hospitality industry faces many challenges, especially in how to balance customer-focused services and operational efficiency. These are hard to deal with and often the extra expenses or outdated POS systems that do not integrate make this goal almost impossible for some restaurant owners.
Some of the main obstacles are:
Low Adaptability of POS Systems: Traditional POS systems usually have limited ability to customise and offer different payment methods and loyalty programs, stopping businesses from meeting the changing needs of their customers.
Difficulties and Expenses of Custom Solutions: Building and maintaining custom apps or POS for ordering and payments can be very costly and complex, preventing businesses from fully embracing digital transformation.
Customer Resistance to Common Methods: Customers often dislike QR codes and mobile apps because they must download, scan, or provide personal information, which makes the ordering process more difficult and tedious.
Challenges in Handling Customer Data: It is hard for businesses to follow and understand what customers do and prefer on different platforms and channels, which lowers their ability to personalise their services effectively.
Poor Communication Among Systems: Businesses face difficulties when their various apps and systems do not communicate well with each other or with the POS, causing operational problems and a disappointing customer experience.
The Advantages of creating a Sticky Point of Sale Ecosystem
The Sticky low code dashboard solves these common management problems, giving different benefits to hospitality managers.
Ordering and Payment Convenience: By allowing customers to order fast with an NFC sticker, Sticky provides a smooth ordering and payment process that increases the average order value and the revenue per seat hour available. Moreover, the faster order handling time and higher table rotation improve operational efficiency, bringing obvious benefits for restaurant owners.
Improved Customer Satisfaction and Retention: Sticky lets businesses offer customers an easy way to order and pay, without the hassle of QR codes or mobile apps. Customers can also open tabs and pay later, and enjoy personalised rewards based on their purchases and preferences, which encourages them to come back and stay loyal.
Environmental and Economic Benefits: Besides increasing revenue growth, Sticky also supports environmental goals by reducing the use of paper menus and receipts. Sticky also helps businesses save money by eliminating the need for costly hardware such as card readers and POS terminals, which have high initial costs, leasing fees, and maintenance charges.
Data-Driven Solutions for Business Growth: One of Sticky’s most impressive features is its ability to give businesses useful insights and data on customer behaviours and feedback. Restaurant owners can use this data to improve their menu offerings, pricing strategies, marketing campaigns, and service offerings, leading to long-term growth and competitive edge.
Benefits of the Sticky Low Code Dashboard
You may be a restaurant owner, or manager who is puzzled by the technology that runs in the background, and you may often hear the term API without understanding how it affects your business. Sticky is an open API, which means that our platform with little coding, or using our easy-to-use features, enables any business to link their business model, expand and innovate.
Easy Integration: Sticky’s API allows for easy integration with existing systems, such as POS, inventory management, and accounting software. This means that restaurant owners can easily fit Sticky into their operations without altering their current workflow.
Customisation: With an API, restaurant owners have the choice to customise the Sticky platform to match their specific needs and preferences. This means that they can adjust the platform to suit their unique business model and customer base.
Scalability: As a restaurant becomes bigger and more popular, Sticky’s API can quickly grow to handle the higher number of orders and customers. This means that restaurant owners can concentrate on expanding their business without worrying about surpassing their technology.
Data Access: Sticky’s API provides restaurant owners easy access to helpful data and insights about their customers and operations. This means that they can make decisions based on data to enhance their menu offerings, pricing strategies, marketing campaigns, and service offerings.
To sum up, Sticky is the leader of innovation in the hospitality sector, offering a smooth solution to long-standing industry challenges. By making the ordering process easier and improving customer interactions, Sticky not only increases revenue and efficiency but also supports a more sustainable and customer-focused way of running a business. With its easy-to-use flexible low code dashboard, Sticky enables restaurant owners to handle the difficulties of modern hospitality management with confidence. In a time where flexibility and customer satisfaction are paramount, Sticky is the ultimate partner for businesses aiming to succeed in a changing market.
If you want to learn more about how a Sticky dashboard can help your business grow, contact one of our team members or book a demo today!. For more information on Sticky and our restaurant solutions, including POS, check out our case study on Byron Burger.
