Grays Court Hotel, York. United Kingdom
Grays Court Hotel, how they used Sticky® contactless technology to enhance the garden bar order and pay at table, order Champagne room service and hotel bill payments when guests check out.
Grays Court Hotel, York
The vibrant and diverse history of Grays Court provides the opportunity to stay, dine and relax in a building that has seen knighthoods bestowed, played host to kings and has the privilege of being the only privately owned building in York with direct access to York’s City walls.
The garden bar is extremely popular with hotel guests and tourists visiting York, restrictions began to lift but the existing card machines posed an immediate problem with connectivity issues.
Grays Court Hotel hotel didn’t want an app or QR code alternative, they wanted their guest data to remain with the hotel and not with a third party provider. They also didn’t want guests to be frustrated with trying to download apps when trying to simply order food and drink.
Choosing Sticky® kept them firmly in the driving seat, in control with instant access to a scalable platform, enhancing guest experience, operations and hotel revenue.
How the hotel solved the problem with no app or QR code to scan.
Implementing stickers on the tables allowed guests to order and pay for food and drink, under 15 seconds.
Orders display on a tablet in the bar area and team members check off once the order has been been served. The hotel elected to have the orders on a tablet, but we do offer a direct to printer facility.
Orders can also display in designated areas such as food for the kitchen and drinks for the bar.
To enable the hotel to open the Garden Bar and Summerhouse they needed a contactless payment solution.
Guests were now able to tap, order and pay for food and drink under 15 seconds without having to download an app or scan a QR code.
Not having to download an app, sign in, choose a location or re-enter card details to place an order enhanced the guest experience and increased food and beverage revenue.
Within weeks the hotel purchased more stickers in preparation for the lifting of COVID restrictions.
Champagne stickers were placed in all 12 hotel rooms and suites, guests can now order Champagne and pay in just one tap.
This is a perfect fit for the bridal suites and guests wanting to celebrate while staying at the hotel.
Hotel Stay Payments
Roll on a couple of months, the existing card machines failed and for a number of days.
Grays Court activated a number of stickers in the reception area and attached our take a payment flow.
Guests were able to check out and pay the final bill without the need for a card machine.
Reception simply sent the amount to a designated sticker, the the guest tapped and paid.
Grays Court Hotel is an excellent example of how Sticky® can help solve problems in a physical space, all from one flexible dashboard. Having Sticky® in place empowers the hotel to overcome challenges quickly and further develop the guest experience at the hotel and increase revenue.
The Grays Court Hotel Package
Up to 5 Flows (functions)
100 Branded and 12 x Champagne stickies
More information and pricing
View our guides and gain further insight on how to get the most from a Sticky® dashboard.