No app. No sign up or log in. No third party commoditising your customers.Sticky is the easiest way to make your venue COVID-secure and reopen now.

Why would I choose Sticky over a "order at table" app?

• Downloading apps is slow and annoying. Our tech doesn't need an app.
• Creating order friction (by making your customers download an app) reduces the probability they will order from their table and observe social distancing, putting your venue at risk of breaking the rules.
• Third party apps have nothing to do with your venue's identity, commoditising the relationship between you and your customers (customers build a relationship with the app instead of with you). This erodes your identity over time. In fact, these third party apps only make money when they break the direct relationship between you and your customers. We make money when this relationship is stronger, not weaker.
• Nearly all apps are bad and/or ugly because the developers have built them quickly in response to the pandemic, so they reflect poorly on your venue. We started building our tech before Coronavirus was something any of us had heard of, making us the user experience experts in discovery and retail.
• Our stickers are an attractive reminder that your venue has a digital presence and is moving with the times. Instead of making your customers to download a third party app, our stickers show your customers you have really thought about digital and made something unique.

How can there really be no setup or subscription costs?

To understand how we can do this, you have to understand that the economics of startups work very differently from incumbents like EPOS providers. Whilst the incumbents have to employ an army of suit-and-tie travelling sales people, we make a solution that truly sells itself. As a technology company, we also approach "zero marginal costs", which means it doesn't cost us much money to onboard new customers because the hard work on product development has already been done.

Can I take regular card payments?

No, your customers must use a "mobile wallet" (Apple Pay/Google Pay) on their phone. If they can already pay for something on their phone or get on the tube, they're good to go. Our hunch is that mobile payments are the future, so we're excited to play a part in moving the world forward and away from paying by card.

That said, we're working on integrations with regular card machines and multiple EPOS systems anyway so you can use Sticky to run everything ecommerce at your venue.

What if something doesn't work? What does support look like?

You'll have a number you can call to speak to us directly, any time of day or night (one of us is awake for every hour of the day). We're an agile, growing startup so we move fast and build/fix things in hours not days.

How do I get paid?

We pay weekly straight into your bank account. We never withhold funds. Please get in touch if you're struggling. We can do magic.

Our long term play is to make payouts instant (we have an engineering roadmap to do things like that like every other tech company).

How do you justify the payment fee?

All payment gateways (PayPal, Stripe etc) charge a fee to cover fraud and their investment in payment technology. They also cover the fees from card providers like Mastercard or Visa. We have to cover our costs in the same way; in fact we make a loss on low value payments at this % because we don't charge a fixed fee per payment.

As the turnkey solution reopening the hospitality sector, we stand by the payment fee as our way of making our work free of setup, support and subscription costs.

There are absolutely no other costs; this is the final flat-rate fee per payment and our weekly payouts give you 100% of what you're owed.

Can you integrate with my EPOS?

If it's popular enough, yes, and we can do it for free as it allows us to work with other venues that use it. However, you should find our dashboard does everything your EPOS can already: product management, stock control, 'hospitality view' for bar staff, FOH etc. And it's free.

Can I take international payments? What if my venue isn't in the UK?

Our payments tech works around the world: there's no limits on geography. You can choose currencies product-by-product in the dashboard.

Can I control the branding of the interface?

Your identity is important to you and your customers, so we don't commoditise it like Amazon or other marketplaces. You can change the messaging, colours, logo etc. Most customers have no idea the tech is implemented by someone else. And of course, the sticker design is completely up to you. We help you make a design that pops!

How do refunds work?

The short answer is, as you'd expect. Your customers are entitled to refunds in line with the law. You can request payments to be refunded through the dashboard. We reconcile refunds daily, less the payment fee, so even refunds requested on Thursday afternoon will be reflected in a payout on Friday morning.

Can I make your stickers link to my existing online store instead?

A better question is not if you can, but if you should. Our value is making it easy for you to build better digital experiences. The dashboard will let you do this, but we only recommend it if your online store experience is better than ours (which is unlikely).