Objectives of the project
The hotel faced various challenges, particularly during the COVID-19 pandemic when restrictions hit hard.
Despite these obstacles, Sticky’s innovative solutions have not only enhanced the overall guest experience but also introduced new efficiencies for staff, maintaining critical revenue streams in the process.
Bridging Heritage, Modern Convenience, and Pandemic Restrictions
Grays Court Hotel aspired to:
- Offer a convenient and efficient way for guests to order food and drinks.
- Enable efficient room service and online payments.
- Overcome limitations of their existing card payment systems, particularly in their garden bar.
- Navigate through the operational challenges posed by the COVID-19 pandemic.
The Sticky Solution: A Game-Changer During the Pandemic and Beyond – When restrictions were partly lifted in 2021, the hotel faced a new problem: their existing card machines lacked connectivity in the beautiful garden bar. Within seven days of implementing Sticky, the hotel enabled 24 outside tables with contactless payments and the ability for guests to order food and drink in under 15 seconds.
Innovative Staff Management
Beyond enhancing guest experience, Sticky’s versatile platform has also been utilised for staff management. Grays Court has now incorporated a clock-in and clock-out system for staff, improving attendance and time management. This has had a positive impact on staff accountability and overall efficiency, allowing the hotel to better allocate resources.
- The staff could focus more on offering exceptional service.
- Guests enjoyed modern conveniences without sacrificing the hotel’s traditional charm.
- Business continuity was maintained, even in the face of technical failures and pandemic restrictions.
Grays Court Hotel serves as an excellent example of how Sticky can solve multiple challenges in a physical space, all managed from one dashboard, with no additional cost implications. Overall, Sticky’s platform proved to be a win-win solution, expertly merging modern convenience with historic elegance, all while navigating through a challenging period and fostering a more efficient work environment.
- Revenue from food and drink orders increased by 25%.
- Customer satisfaction surged by 35%.
- Staff workload reduced by 15%.
During the COVID-19 pandemic, the hotel was deeply affected by Government restrictions. However, Sticky became a lifeline for us, enabling us not only to serve our guests better but also to overcome the critical scenario of not being able to process payments. The staff management tool has also been a game-changer for us.
Grays Court Hotel Team